Monitoring

With us, maintenance is called Monitoring, and its price follows what is in service: one to three tasks, one or more processes, one or more business domains (entire departments). It is priced in your quote, alongside the build.

• The business domain tier covers its processes and their tasks: they are not charged on top.
• What is in service separately adds up, for example a task and a process that are unrelated.
• Company Brain maintenance is offered in addition, and the evolution credit if you want your agents to evolve.

Three months’ commitment, then monthly: you stop whenever you want.

You keep everything: the code, the instructions given to the AI, the connections to your tools and the documentation (except third-party tool licences), and you can develop them further with the provider of your choice. Your data remains yours, and the access you had given us can be revoked. Monitoring can be stopped at the end of any month, after the first three months of commitment.

No. It is offered with every project, without you having to ask for it, and remains optional. If you take it, it starts at go-live, with a three-month commitment, then monthly: you stop whenever you want. Without it, plan who, in your company, watches the agent and adapts it when a tool changes: an agent connected to your tools lives with them, and without monitoring, what used to work ends up missing the mark.

Checking that everything works properly, fixes, adaptation to your tools and to AI models, and a value report every quarter, with you. It expands with what is in service:

• from one process: keeping running costs under control, and a monthly check on your cases;
• from two business domains: a check every week, a value report every month and a direct contact.

It maintains what is in service: changes fall under the evolution credit. It is neither on-call support nor a committed response time.

Your teams take back control, then the agent is fixed. Every agent is delivered with a log of what it does, where errors are reported, and documentation that explains how to take back control in case of error. With Monitoring, we check that it works properly and fix it, at the agreed pace. It is neither on-call support nor a committed response time. Without Monitoring, the person you appoint takes care of it, with the same documentation.

Yes. Adding a case, a rule or a tool is separate work: Monitoring maintains what is in service. For changes as you go, the optional evolution credit gives you half a day per month, which can be carried over within the quarter, at a monthly price agreed in your quote. Beyond that, work is invoiced, with your agreement, at the rate announced at signing. For a broader need, a new process for example, it is a new project, with its own quote.

We adapt the agent, if you have chosen Monitoring. When a vendor changes its software (a field that is renamed, an export that changes format, a connection that evolves), the adaptation is included. If you replace one tool with another, a new customer management tool (CRM) for example, or add one, that is a change: it falls under the evolution credit, or a new project with its own quote. Without Monitoring, plan who, in your company, keeps track of these changes.

Through the value report, included in Monitoring. Every quarter, with you (every month from two business domains), it sets what has been handled against the indicators agreed at the start: volume handled, cases passed on to a person, time saved. Gaps are visible, and the decision to continue, correct or stop remains yours, made on the facts. Without Monitoring, track these indicators yourself: their starting point was measured before go-live.

It is replaced: switching AI provider is simple, and our choices of models and providers are documented, justified and open to review. With Monitoring, adaptation to AI models is included; from one process, it also includes keeping running costs under control: the right model for each task, and an alert if costs overrun. A new model respects the agreed place of processing: in Europe by default, in France if you have chosen it; any exception is written down, justified and approved by you.

Yes, provided you appoint a person, give them the time and the access, and write down what they monitor. Every agent comes with what you need to follow it: the log of what it does, the trail of its decisions, access rights you can change or revoke, and documentation that explains how to take back control in case of error. The internal lead is often the right starting point, with outside support for technical adjustments.