Business Agents

No. You pay for a result, not a number of agents: a task, a process or a business domain (an entire department) taken over. How many agents are needed is a design choice, and it is ours to make: a process may need one agent, or one agent and two automations. Charging per agent would make you pay for our design choices; the price follows what you hand over.

No: you commit phase by phase. A large-scale project combines several offers, for example a Domain Audit, then Business Agents, then a Company Brain. The proposal prices the first phase; the next ones are priced when they start, based on what the previous one has taught us. Each phase is a separate project, with its own scope, deliverable and approval. The next one starts with your agreement, once the previous one has been delivered and approved; you can stop between two phases without owing anything for those you have not ordered. The knowledge of a business domain (a department of the company) is only ever charged once, and each business domain has its own Business Agents, after its own Domain Audit.

By involving them from the start. The person who does the work takes part in scoping: they know the exceptions, and an agent they helped build is more readily accepted. Then:

• a 60 to 90-minute onboarding session, on real cases, with a simple fact sheet: what to hand it, what not to hand it, what to do if it gets something wrong (included with the Process Agent and Business Agents);
• visible control rules: everyone knows who decides;
• a gain measured on their own work, before and after.

If someone refuses to use it, find out why: a badly handled case or a legitimate concern is valuable information for improving the agent.

Yes, provided they are organised from the second one onwards, if they deal with the same customers, the same data or the same rules. Otherwise, the quoting agent and the customer service agent end up announcing two different delivery times. One agent can coordinate others, but the essentials come down to five rules:

• a clear role for each agent;
• written hand-overs;
• shared rules, in a single place;
• decisions reserved for people;
• records that follow the case.

Within a business domain (an entire department), after the Domain Audit, Business Agents pass the work on to each other; when several business domains are involved, the Company Brain can hold the shared rules. You pay for a result, not a number of agents.

The Business Agents offer includes AI agents in service within your tools, which handle an entire business domain, such as customer service or purchasing (Domain Audit paid separately, and required first). You get:

• two processes and the business foundation: what they pass on to each other, knowledge of your business, human approval, three connected tools and the link to your Company Brain, if you have one;
• checks that they answer correctly, and the rules for handing over to a person;
• two indicators at most, measured before go-live and again 30 days after;
• the documentation and an onboarding session;
• the code, the instructions, the connections and the written knowledge of your business domain, which belong to you.

Business Agents handle a part of your business that has its own rules and its own vocabulary, and that calls for judgement, not just repeated actions: customer service, purchasing, pre-sales, invoicing or orders and deliveries, for example. Two examples:

• customer relations and support: handling routine requests, routing requests and escalating cases, tracking orders and deliveries, handling complaints, reminders and confirmations;
• purchasing: consulting suppliers, then following them up; the supplier chosen in the consultation enters the follow-up, and its lead times and disputes inform the next consultation. The agents prepare; the buyer chooses.

A business domain brings together at least two processes, under the same person in charge.

Business Agents handle as many processes as your business domain (a department, a part of your business) has: from two, with no upper limit. The price follows that number: two processes and the business foundation to start with, then each additional process.

• How to count: a process links three to six tasks; beyond six, it counts as two, for the audit as for the build.
• Timeframes: four to six weeks up to five processes, depending on complexity; beyond that, they are set out in the proposal.
• Monitoring, optional, is counted per business domain, all its processes included.

Another business domain has its own Business Agents, after its own Domain Audit.