Clear offers, priced for your case

A contact available two hours a week, real examples, and a decision-maker who can settle a question when one comes up: nothing is left hanging. The rest is on us.

Beforehand, allow two minutes for the online Flash Diagnostic and one hour for the Scoping Meeting. After go-live, depending on the offer, allow a 60 to 90-minute onboarding session, then a few hours a month for the person who keeps the agent alive in your company.

Five things, written into every proposal:

• access to the tools concerned, obtained before the start: it is the first cause of delay;
• a contact who knows the work, available two hours a week;
• real examples, difficult cases included: for a complete process, the agent is checked on 15 to 30 of your cases;
• the process described in writing, or a workshop to capture it with us;
• a decision-maker who can settle a question when one comes up.

Testing is on us: in your software’s test space when the provider offers one, otherwise in observation mode, where the agent proposes without changing anything. No need for detailed specifications: a description of the real work, exceptions included, and the result to check are enough.

Ask yourself whether there is a decision to make along the way. If there is none (receive, extract, file), it is a task. If you have to choose between several next steps depending on the case, it is a process: three to six linked tasks, with special cases; beyond six tasks, it counts as two, for the audit as for the build.

If you describe an entire department (“our customer service is swamped”), it is a business domain: at least two processes that share the same rules, the same vocabulary and the same person in charge. During the Scoping Meeting, we count the tasks in each process with you.

The price follows what you hand over to the agent: a task (Task Automation), a process (Process Agent) or an entire business domain, such as customer service (Business Agents, after a Domain Audit). The tools to connect, the state of your data, special cases and where your data is processed also make it vary.

We set it for your case, after the free Scoping Meeting: your detailed quote gives the price, agreed with you before we start, and the running costs (AI models, hosting, third-party tool licences), to pay at actual cost or as a flat fee. No surprises.

Because every project is sized to your case, and a price list would say nothing about yours. The Company Brain, for example, varies enormously with your need, the size of your company, and the volume and diversity of its knowledge. In the same way, an agent can take on a single task or a whole department.

So we price your project, not an average:

• the Flash Diagnostic, two minutes online, free, gives you your starting point;
• the Scoping Meeting, one free hour, measures what your project needs;
• your detailed quote follows within 7 days: the price agreed with you before we start, running costs included.

No surprises: nothing is invoiced beyond the quote without your written agreement.

The final payment is not invoiced, and we complete the work, up to two days at our expense. The price and the expected result are agreed with you before signing: indicators (two at most, time spent or processing time for example), whose starting point is measured before we start, or, when there is nothing to measure, what can be checked on your real cases. This result is checked at final approval. AI Assistant Setup follows the same rule: its final approval is the last onboarding session, where the agreed result is checked on your real cases; the gain, measured 30 days later, is used for follow-up.

Running costs, and the options you choose, all priced in your quote before you sign.

• Running costs: AI model usage, depending on the volume handled, hosting and third-party tool licences. You pay them at actual cost or as a flat fee, as you prefer.
• Monitoring, optional, priced according to what is in service.
• The evolution credit, optional, to make the agent evolve each month.
• With Sovereignty level 2 (France) or level 3 (In-house), the annual sovereignty check.

Sometimes, yes, and we will tell you: it is one of the possible conclusions of the Scoping Meeting. An assistant like ChatGPT or Copilot helps each person write, summarise or search, provided you write rules of use for it; out of the box, it does the same thing for everyone. You can set it up yourselves, or ask us to configure it for each of your teams: that is the AI Assistant Setup. For recurring work to get done without anyone chasing it, you need an agent connected to your tools: we start from the way you work, with your rules, and everything we write for you is handed over to you. The two are often combined.

For a simple task, yes, and it is sometimes the right choice. The difference comes after delivery: an agent connected to your tools must be checked, monitored and adapted when a vendor changes its software. We deliver those checks, the documentation and, if you choose it, Monitoring, and everything is handed over to you: your solution depends on no one. To compare two quotes, look at the scope, the checks and what is handed over to you, not just the price: the same word “agent” covers very different work.

First, the extent: a task, a process or an entire business domain (a department of the company). Your quote then follows these sliders:

• the tools to connect, with or without a documented connection: the offer includes one for Task Automation, up to two for the Process Agent and three for Business Agents;
• the state of your data, up to date or scattered, and access, obtained in advance or still to obtain;
• special cases, rare or many, and the human checks you want;
• the sensitivity of the data (health, finance, secrecy) and where it is processed: Europe is included, France as an option, your premises subject to a study;
• for the Company Brain, your need, the size of your company, the volume and diversity of its knowledge, and what is already written down;
• your availability: two hours a week and quick decisions keep the price on track.

The free Scoping Meeting reviews them with you; your detailed quote follows, with the price agreed before we start.

In several instalments; for a project that puts agents into service, the last one depends on the result.

• Such a project is paid at launch, at the approved demonstration, then at final approval, tied to the agreed result; a small project in two instalments, on order then on final approval.
• An audit is paid on order, then on delivery of its file.
• Monitoring and the evolution credit are paid monthly, in advance.

Invoices are payable within 30 days. The exact payment schedule, adapted to the amount, is set out in your quote: you know it before signing.

No. The agents work within the tools you already use: email, management or accounting software, customer relationship software (CRM), shared documents. When a tool offers no connection, as is often the case with older software, we go through files or exports, and the quote allows for it. Overhauling your information system is a different project, and it is almost never a prerequisite.

Yes, and in writing. It is processed in Europe by default, in France if you choose, and is never used to train an AI model. A page attached to your proposal or your contract says where it goes. The agent only accesses the data it needs for its work, with access rights that you approve and can withdraw at any time, and no irreversible action goes out without a person’s approval. AI Assistant Setup is different, and we say so plainly: your data is processed by the provider of the AI tool you choose; the selection note says where, and a European option is always included.

No. What we deliver belongs to you: the code, the instructions given to the AI, the connections to your tools and the documentation are all documented and handed over to you (except third-party tool licences). Your team, or the provider of your choice, can take it over and develop it. Our methods and generic tools remain ours: where they are part of it, you keep the right to use them with no time limit. Your data and what is specific to your company (your rules, your procedures) remain yours. Our choices of AI models and providers are documented, justified and open to review, and switching AI provider is simple. And Monitoring remains optional.

To one offer at a time. The Flash Diagnostic and the Scoping Meeting are free and commit you to nothing. Each offer can be bought on its own, at the price agreed in the quote, and you only go further if the result justifies it. After an audit, you can stop: you keep the file.

Monitoring, offered with every project, is optional: a three-month commitment, then monthly, and you stop whenever you want. The evolution credit (half a day per month to develop what is in service) is optional too.

Five things are not included in the price of an AI agent from Synergetik, which covers the scope written in your quote:

• overhauling your information system: that is another project, almost never a prerequisite;
• rebuilding or cleaning up your past data: we start from your data as it is;
• general AI training: only the onboarding to what we deliver is planned, depending on the offer;
• tools beyond the scope: the offer includes one for Task Automation, up to two for the Process Agent and three for Business Agents;
• legal, accounting or regulatory sign-off of the results, which remains yours.

Running costs are separate, but costed in the same quote: you know them before you sign.